Safety & Trust

Your safety is the whole point.

Everything on RentalHub exists to prevent scams. Before a listing ever reaches you, it has passed through multiple layers of review — human and automated. We verify landlords, inspect properties in person, and hold your money in escrow until you confirm the place is what we said it was. This page explains exactly how.

How we protect you

Four layers between you and a scam.

Layer 01

Every listing is reviewed by our team

Admins review the property photos for accuracy and quality
Listings are checked against known pricing in the area
Duplicate or suspicious listings are removed before going live
Any listing that fails review is sent back to the landlord with notes

Layer 02

Landlords are identity-verified

Government-issued ID uploaded and reviewed by our team
A live selfie matched against the ID to prevent impersonation
Proof of property ownership or landlord’s agreement required
Unverified landlords cannot publish listings — only drafts

Layer 03

Campus inspectors visit properties in person

Inspectors are registered students at the same campus
They carry a verified RentalHub inspector badge and matric card
Their report includes photos, condition notes, and a live video walkthrough
Reports are reviewed before being shared with requesting students

Layer 04

Your rent is held in escrow until move-in

All payments processed through Paystack — a CBN-licensed PSP
Funds held in escrow until you manually confirm move-in
If the property doesn’t match the listing, you can raise a dispute before confirming
Landlords are paid within 24 hours of your move-in confirmation

Scam awareness

What to watch out for.

Even with all our safeguards, it pays to know the common tactics bad actors use. Bookmark this page and share it with a classmate.

Never pay outside the platform

Landlords or anyone claiming to represent RentalHub should never ask you to send money via bank transfer, POS, or any channel other than the in-app payment flow. If someone asks you to pay outside the platform, it is a scam — report it immediately.

We will never call you to request payment

RentalHub will never call you to ask for a payment, a transfer, or your bank details. All payment instructions come from the app only.

Your booking is only confirmed in-app

A WhatsApp message, a phone call, or a receipt from a landlord’s personal account does not constitute a confirmed booking. Your booking is only confirmed when you see a confirmation inside your RentalHub account.

Report a problem

Seen something suspicious? Tell us immediately.

If you encounter a suspicious listing, a landlord asking for payment outside the platform, or anything that feels off, contact our team directly. We investigate every report.

Email our safety team Go to the app

hello@mikaelsoninitiative.org — we respond within one business day.